Terms of Sale

Overview

Effective Date:

This document establishes the contractually binding Terms of Sale between you (the “Customer” or “Buyer”) and VELOS MEDIA GROUP LLC. (“the Company”, “we”, “us”, or “our”) when you purchase any product via our official e-commerce platform operated under the brand MGC Watches.

By placing an order on this Site, you explicitly agree to be bound by these Terms of Sale, along with our integrated Terms of Service, Privacy Policy, and Shipping Policy.

Section 1 — Scope of Contract & Order Acceptance

Binding Offer: Your order placement constitutes a legal offer to purchase our products. All orders are subject to acceptance by VELOS MEDIA GROUP LLC.. A binding contract is only formed when we transmit a formal Order Confirmation Email to your verified email address.
Fulfillment Discretion: We reserve the right, at our sole discretion, to refuse, limit, or cancel any order placed with us for legitimate reasons. This includes, without limitation, orders that appear to be placed by dealers, unauthorized resellers, or distributors.
Made-to-Order Processing: You acknowledge that some products may be configured or prepared individually based on your order parameters. Therefore, inventory control and fulfillment are subject to standard processing timelines.

Section 2 — Pricing, Payments, and Billing

Currency and Adjustments: All prices listed on the Site are subject to change without prior notice. The price charged for a product will be the exact price displayed at checkout at the moment the order is processed.
Secure Payment Processing: Our online storefront uses a secure payment and checkout platform. We accept major payment methods processed via encrypted gateways. You agree that your billing details must be current, accurate, and fully complete.
Inaccurate Billing Info: If your payment card issuer rejects authorization or if billing information is found to be incorrect, we reserve the immediate right to suspend or cancel your transaction without liability.

Section 3 — Shipping, Time Timelines, and Delivery

Shipping Thresholds: We offer free or discounted shipping on qualifying orders as displayed at checkout. For orders below applicable thresholds, precise shipping costs are dynamically generated and displayed at checkout.
Processing and Delivery Window: Because some products require individual preparation and quality control inspections, our standard operational pipeline consists of:
- 2 to 5 business days for internal preparation and fulfillment processing.
- 7 to 15 business days total delivery timeframe for the package to safely arrive at your destination.

For full details, see our Shipping Policy.

Section 4 — No-Hidden-Fees Customs Guarantee (DDP)

We operate under a global DDP (Delivered Duty Paid) framework wherever possible.

Prepaid Import Costs: We assume financial responsibility for applicable international import taxes, custom clearances, administrative border fees, and local duties where our DDP service applies.
Zero Unexpected Fees: The price you pay at checkout is final. You will not be required to pay supplementary charges to local customs authorities or delivery couriers upon arrival, except where local law requires otherwise and we have clearly disclosed it at checkout.

Section 5 — Risk of Loss and Transit Assurance

Corporate Accountability: VELOS MEDIA GROUP LLC. retains structural risk of loss and ownership of the product until it is successfully delivered to the shipping address provided at checkout.
Transit Damage Coverage: In the rare event that your order sustains transit damage or confirmed manufacturing defects prior to delivery, we may, at our discretion, offer repair or replacement upon verification, subject to our Refund Policy. Cash refunds are not offered except where mandatory law requires.

Section 6 — Amendments & Address Constraints

It is the customer's strict responsibility to provide comprehensive and accurate delivery coordinates at checkout.

Address modifications can only be accommodated if requested via info@mgc-watches.com before the order enters our automated dispatch queue. Once a shipment is handed over to our logistical partners, it cannot be rerouted, cancelled, or amended in transit.

Section 7 — Returns, Refunds & Bespoke Goods

All MGC Watches timepieces are handcrafted and made to order for each customer. Accordingly:

All sales are final. We do not accept returns, exchanges, or refunds for change of mind, buyer’s remorse, or subjective preference.
By placing an order, you expressly acknowledge that production is individualized, that minor artisanal variation is normal, and that you consent to these terms to the fullest extent permitted by law.
Limited remedies for confirmed manufacturing defects or transit damage reported within 48 hours of delivery may be offered at our discretion (repair or replacement only; cash refunds are not offered except where mandatory law requires).
Cancellation may be considered only before production begins, at our sole discretion.

For complete details, see our Refund Policy.

Section 8 — Promotional Compliance (e.g., Bundles)

Promotional offers, bundle pricing, and discount codes do not create any right of return or refund beyond what is expressly stated in this agreement and our Refund Policy. All promotional sales remain subject to our bespoke, final-sale terms.

Section 9 — Governing Law and Jurisdiction

These Terms of Sale, along with any transactional disputes, actions, or claims arising between you and VELOS MEDIA GROUP LLC., shall be governed exclusively by, construed under, and enforced in accordance with the laws of WY.. Any legal proceedings must be initiated solely before the competent courts of WY..

Section 10 — Corporate Contact

For any inquiries regarding your transaction, billing discrepancies, or to initiate a return case under our satisfaction guarantee, please reach out directly to our administrative office:

Legal Corporate Name: VELOS MEDIA GROUP LLC.
Brand / Store Name: MGC Watches
Corporate Support Email: info@mgc-watches.com
Registered Office Address: 1501 Carbon Avenue. 82001 Cheyenne, WY.

Company Info

VELOS MEDIA GROUP LLC.
Registered Office: 1501 Carbon Avenue. 82001 Cheyenne, WY.

Contact Information:
Email: info@mgc-watches.com
Phone: +1 (307) 338-3400